1. Service Description
OffMarketAI provides AI-assisted property search and owner outreach services for the Australian real estate market. Our services include:
- AI-powered property matching based on natural language criteria
- Property research and market insights
- Direct owner outreach services with guaranteed response rates
- Concierge services for premium members
2. Memberships & Billing
2.1 Subscription Plans
We offer monthly subscription plans with different feature tiers. All subscriptions are billed monthly via Stripe until cancelled by the user.
2.2 Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing period.
2.3 Refunds
Monthly subscription fees are non-refundable except as required by Australian Consumer Law. Unused outreach credits may be refunded on a case-by-case basis.
3. Outreach Guarantees
Response Guarantee: We guarantee replies for paid outreach campaigns. If property owners don't respond to our outreach within 30 days, we will either:
- Retry the outreach with an updated approach, or
- Refund the outreach fee for undeliverable addresses
3.1 Concierge Service
Our $999 Concierge service guarantees 10 owner replies through personal hand-delivery and door-knocking. This guarantee applies only to accessible residential properties within our service areas.
4. Data & Privacy
Your privacy is important to us. We collect and use your information as described in our Privacy Policy. Property data is sourced from publicly available records and legitimate real estate databases.
5. Disclaimers
5.1 No Legal or Financial Advice
Important: OffMarketAI does not provide legal, financial, or investment advice. All property suggestions are for informational purposes only. You must conduct your own due diligence before making any property decisions.
5.2 Property Information
Property suggestions are AI-generated based on publicly available data. We cannot guarantee accuracy of all details. Always verify property information independently.
6. Acceptable Use
You agree to use our services only for legitimate property searching purposes. Prohibited uses include:
- Spamming or harassing property owners
- Using our service for illegal activities
- Sharing account access with unauthorized users
- Attempting to reverse-engineer our technology
7. Limitation of Liability
To the maximum extent permitted by Australian law, OffMarketAI's liability is limited to the amount you paid for our services in the 12 months prior to the claim. We are not liable for any indirect, consequential, or punitive damages.
8. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law where such exclusion would be illegal.
9. Changes to Terms
We may update these terms from time to time. Significant changes will be communicated via email or through our platform. Continued use of our services constitutes acceptance of updated terms.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in NSW courts.
11. Contact Information
For questions about these terms, contact us at:
- Email: support@offmarketai.com.au
- Website: https://offmarketai.com.au