Information We Collect
Account Information
When you create an account or purchase our services, we collect:
- Name and email address
- Billing information (processed securely through Stripe)
- Account preferences and settings
Property Search Data
To provide our AI matching service, we collect:
- Your property search criteria and preferences
- Saved properties and shortlists
- Search history and usage patterns
Outreach Campaign Data
For our owner outreach services, we collect:
- Target property information
- Campaign preferences and messaging
- Response tracking and outcomes
Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and device information
- Website usage analytics
- Performance and error logs
How We Use Your Information
Service Provision
We use your information to:
- Provide AI property matching services
- Execute outreach campaigns to property owners
- Process payments and manage subscriptions
- Provide customer support
Service Improvement
We may use aggregated, anonymized data to:
- Improve our AI algorithms
- Analyze market trends
- Enhance user experience
- Develop new features
Information Sharing
Service Providers
We share information with trusted service providers:
- Stripe: Payment processing (see Stripe's privacy policy)
- OpenAI: AI property matching (anonymized search queries only)
- Email services: Communication and notifications
- Analytics tools: Website performance (anonymized data)
We never sell your personal data. We only share information necessary to provide our services or as required by Australian law.
Property Owners
When conducting outreach on your behalf, we may share:
- Your name and contact information
- Your property interest and basic requirements
- Any message you authorize us to send
Data Security
We implement industry-standard security measures:
- HTTPS encryption across our entire platform
- Secure data storage with access controls
- Regular security audits and updates
- Staff training on data protection
Payment Security
We do not store credit card information. All payments are processed securely by Stripe, a PCI DSS compliant payment processor.
Data Retention
We retain your information for as long as necessary to provide our services:
- Account data: Until you close your account
- Search history: 2 years from last activity
- Campaign data: 3 years for performance tracking
- Billing records: 7 years as required by Australian tax law
Your Rights
Under Australian privacy laws, you have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a common format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@offmarketai.com.au
Cookies and Tracking
We use cookies and similar technologies for:
- Essential website functionality
- User authentication and security
- Analytics and performance monitoring
- Personalized user experience
You can control cookie preferences through your browser settings.
Third-Party Services
Our platform may contain links to third-party websites or integrate with external services. This privacy policy does not apply to third-party sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
International Data Transfers
Some of our service providers (like OpenAI) may process data outside Australia. We ensure appropriate safeguards are in place for any international data transfers.
Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- Updated "last modified" date
Australian Privacy Principles
OffMarketAI is committed to compliance with the Australian Privacy Principles under the Privacy Act 1988. This includes:
- Open and transparent handling of personal information
- Collecting information only when necessary for our services
- Securing personal information appropriately
- Providing access to information upon request
Contact Information
For privacy-related questions or concerns, contact us:
- Privacy Officer: privacy@offmarketai.com.au
- General Support: support@offmarketai.com.au
- Website: https://offmarketai.com.au
If you're not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).